Privacy Policy
1. Privacy Policy
Last updated: 12/12/2025
At ZipZo we operates as a local grocery delivery service.
This Privacy Policy explains how we collect, use, store, and protect customer information when you use our mobile app or website https://zipzo.site.
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1.1 Information We Collect
A. Personal Information
Name
Phone Number
Address / Delivery Location
Email address (if provided)
Order details
B. Location Information
We collect foreground location only when you allow it, to:
Detect your delivery location
Improve delivery accuracy
Provide better service
We do NOT collect background location.
C. Device Information
Device type
Browser/App version
IP address
Usage analytics (non-personal)
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1.2 How We Use Your Information
We use your information to:
Process and deliver orders
Manage payments
Improve app performance
Provide customer support
Detect fraud or misuse
Improve delivery accuracy through GPS
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1.3 Sharing of Information
We do not sell your data.
We only share limited information with:
Delivery partners (address, location, order details)
Payment gateways (for secure transactions)
Service providers managing hosting or analytics
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1.4 Data Security
We follow industry-standard security practices.
However, no method of transmission over the internet is 100% secure.
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1.5 Your Rights
You can:
Request deletion of your personal data
Ask for correction of incorrect information
Withdraw location permission anytime
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2. Terms & Conditions
By using the ZipZo website or app, you agree to the following terms:
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2.1 Use of the App
You must be at least 18 years old to place an order.
You agree to provide accurate delivery details.
Misuse of the app may result in account suspension.
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2.2 Pricing & Availability
Prices may vary based on availability and store selection.
Product availability is subject to stock.
Orders may be cancelled if an item becomes unavailable.
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2.3 Payments
Payments must be completed online or via Cash on Delivery (if offered).
Payment gateway fees are non-refundable.
Wallet cash cannot be withdrawn as real money.
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2.4 Offers & Wallet Cash
₹50 Sign-Up Wallet Cash is subject to fair usage.
Wallet cash can be used only for purchases on ZipZo.
Offers may be modified or discontinued anytime.
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2.5 Account Termination
We may suspend or terminate accounts if:
Fraudulent activity is detected
Abusive behavior is reported
Violation of the Terms & Conditions
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3. Refund & Cancellation Policy
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3.1 Order Cancellation
You may cancel your order before it is packed or dispatched.
Once out for delivery, cancellation may not be possible.
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3.2 Refund Eligibility
Refunds are offered when:
You received damaged products
You received incorrect items
Items were missing from your delivery
Payment was made but order failed
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3.3 Non-Refundable Items
Opened packages
Perishable goods (milk, vegetables, fruits) unless spoiled at delivery
Items damaged after delivery
Items marked under clearance sale
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3.4 Refund Timeline
Refunds may take 2–7 business days depending on the payment gateway.
Wallet refunds are instant.
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4. Delivery & Shipping Policy
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4.1 Delivery Areas
ZipZo delivers within selected service areas.
Coverage may expand or change over time.
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4.2 Delivery Time
Orders placed before 10 AM → Delivered same day (4 PM–6 PM)
Orders placed after 10 AM → Delivered next day
Delivery time may change due to weather, traffic, or stock issues.
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4.3 Delivery Charges
Free delivery above ₹299 (if you choose such policy)
Delivery charges may apply based on distance:
0–5 km → Free or ₹40
Beyond 5 km → Additional ₹10–₹40 depending on zone
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4.4 Failed Delivery
Delivery may fail if:
Customer does not respond
Incorrect address or location
Customer refuses order without valid reason
Re-delivery charges may apply.
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4.5 Contactless Delivery
If requested, delivery can be left at the door/desk.
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Contact Us
ZipZo Support
Email: saswatsn2230@gmail.com
Phone: +91 9348549087
Website: https://zipzo.site